Comcast Rep 2, IT Support in Tinley Park, Illinois

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary:

Responsible for technical hardware and software support under moderate

supervision/guidance. Has developed knowledge and skills in own area.

Works in a structured environment and applies standard policies and

procedures. Requires some basic problem-solving. Works with moderate

supervision/guidance. Is accountable for individual results and impact

on team.

Employees at all levels are expect to:

- Understand our Operating Principles; make them the guidelines for how

you do your job

- Own the customer experience-think and act in ways that put our

customers first, give them seamless digital options at every touchpoint,

and make them promoters of our products and services

- Know your stuff-be enthusiastic learners, users and advocates of our

game-changing technology, products and services, especially our digital

tools and experiences

- Win as a team-make big things happen by working together and being

open to new ideas

- Be an active part of the Net Promoter System-a way of working that

brings more employee and customer feedback into the company-by joining

huddles, making call backs and helping us elevate opportunities to do

better for our customers

- Drive results and growth

- Respect and promote inclusion and diversity

- Do what's right for each other, our customers, investors and our

communities

Core Responsibilities:

- Performs moves, adds, changes, and maintenance activities for

desktop/laptop computers, telephones, and printers. Installs new

equipment for users and replacement of non-functioning equipment.

- Educates end users regarding computer and software operations,

including basic how to's and best practices.

- Performs network troubleshooting. Makes recommendations on computer

related needs.

- Provides assistance in moving and re-installing equipment when

required.

- Assists with the development, implementation, and maintenance of

network file server backups and disaster recovery.

- Ensures complete and reliable security for sensitive data.

- Performs work in a timely manner and is responsive to users' needs.

- Regular, consistent and punctual attendance. Must be able to work

nights and weekends, variable schedule(s) and overtime as necessary.

- Other duties and responsibilities as assigned.

Job Specification:

High School Diploma or Equivalent (G.E.D.)

Prefer 1-2 Year College

Bachelor’s Degree in Information Science/Technology, Computer Science (preferred)

Generally requires 2-5 years related experience

Certification:

-A

-Network (preferred)

-MTA: IT Infrastructure (preferred)

-MCSA: Windows 7/10 (preferred)

Formal Technical Training:

-A

-Network

-Online Dell system training DOSD Tier 1 Support (Dell Level 1 Self Maintainer)

Microsoft :

-MS 349-Windows Operating System Fundamentals

-MS 365-Windows Server Administration Fundamentals

-MS 366-Networking Fundamentals

-MS 367-Security Fundamentals

Microsoft:

-MS 6292-Windows 7, Configuring

-MS 6293-Windows 7, Enterprise Desktop Administrator

-MS 10961B – Automating Administration with Windows PowerShell

Comcast is an EOE/Veterans/Disabled/LGBT employer