MB Financial Bank Unified Contact Center Enterprise Architect - Professional Services in Rosemont, Illinois
The Unified Contact Center Enterprise Architect at LaSalleSolutions is a role that includes responsibility for the technical leadership of the Cisco Unified Contact Center Enterprise.The Unified Contact Center Enterprise Architect position is a part of our Professional Servicesteam and reports to the Lead Unified Communications (Voice) Architect.
As a member of our growing team, many of the Unified Contact Center Enterprise Architect duties include, but are not limited to the following:
Lead the Cisco UCCE practice from a technical level**
Attend Cisco Partner practice events as necessary**
Contribute to the completion and maintenance of LaSalle’s cisco UCCE partnership ATP**
Oversee creation BOM / LoE / Scope documentation for UCCE services**
Manage post sales UCCE support group**
Strive to exceed client expectations**
Manage project terms of client and internal personnel for project profitability and consultant utilization**
Train team members on the latest technology and help them develop best practices**
Update personal knowledge by participating in industry related educational and networking opportunities
Various projects and other duties as assigned
**Desired Skills & Experience
Bachelor’s Degree in Computer Science or equivalent experience
Minimum 5 years of comprehensive UC background
In-depth understanding of Cisco UCCE product
Extensive experience deploying UCCE
Maintain certification and certificate requirements as needed by Cisco for the UCCE program
Maintain proficiency in technology areas required to successfully deploy/support collaboration solutions
Ability to complete a moderately complex (single site or technology) design from scratch
Excellent organizational skills
Self-motivated with the capability to work independently
Highly professional with the ability to protect the company’s values and integrity and maintain confidentiality
Flexible and adaptable
Highly motivated to succeed
Personable team player
Ability and experience adapting to new processes and procedures
Ability to travel
LaSalle Solutions, a Division of MB Equipment Finance, LLC, is a client-focused solutions provider that specializes in life-cycle asset management.
We provide our clients with flexible solutions to optimize financial and technology resources.
We help our clients streamline the process of IT hardware acquisition, equipment leasing, contract maintenance & management, and disposition services. LaSalle's asset management tools and services include audits, hardware acquisition (as a VAR), lease financing, and contract management and disposition through LAMP.
LaSalle has been a nationally recognized Cisco partner offering SMARTnet managed services since 1999 and our experts and tools help clients through simple, flexible and cost effective contract management.
To learn more about LaSalle Solutions and to see our LAMP tool in action go towww.elasalle.com.
BreakFree Solutions, also a Division of MB Equipment Finance, LLC, is rooted in the shift away from status quo IT and helps clients change the trajectory of their IT investments by accelerating to the cloud, transforming data centers and automating IT Services.
To learn more about BreakFree Solutions and how its innovation in mobility and cloud computing is reshaping industries go towww.breakfreesolutions.com
**We are an EEO/AA employer Minority/Female/Disabled Veterans.