US Foods Director, E-Commerce Digital Experience in Rosemont, Illinois

Job Description:

Basic Purpose-

The Director, E-Commerce Digital Experience is responsible for developing US Foods’ e-commerce, mobile and digital marketing strategy to drive sales growth through attracting new business and increasing customer retention



  • Collaboratively identify and drive the overall e-commerce and digital strategy, partnering with relevant teams across the organization to enhance the online Customer experience, maximize usability, performance and ROI

  • Build the guiding vision and lead the e-commerce business with Customer insights, clear strategies and articulated tactics

  • Leverage experience and knowledge of industry best practices and supporting technologies to develop an exceptional digital, mobile and e-Commerce experience for our Customers

  • Utilize strong business analytics and data to find actionable solutions to Customer and business issues

  • Drive the prioritization of product enhancements

  • Develop and manage a testing program to improve the Customer experience

  • Lead the day to day operations and technology teams to deliver on the e-commerce strategies, Customer experience tactics and achievement of operating metrics and key performance indicators

  • Responsible for ecommerce functionality including navigation, facets and attributes, site conversion, promotions and merchandising features

  • Cultivate within the team a strong sense of urgency and importance around the Customer experience

  • Build cross-functional relationships with Sales, IT, Merchandising, Marketing and Supply Chain teams to deliver the e-commerce channel plan and to improve traffic, engagement and conversion

  • Support Category Plans and tactic execution as it relates to ecommerce

  • Work with the Pricing and Promotional team to ensure competitiveness and application of the appropriate level of promotions to drive revenue and margin

  • Provide regular communication to senior leadership on results against digital plans


EOE Race/Color/Religion/Sex/National Origin/Protected Veteran/Disability Status



Education/Training : Four year college degree in business or related field required. MBA preferred.

Related Experience/Requirements: Minimum 8 years of Web/Digital/E-Commerce experience preferred. Experience within a retail, consumer goods company, Business-to-small Business or manufacturing organization is desired.

Knowledge/Skills/Abilities :

  • Must possess a detailed knowledge of digital strategy and planning in a consumer goods, foodservice or retail environment.

  • Must possess the ability to work effectively in a matrix environment, collaborating closely across cross-functional teams.

  • Prior experience in the design and implementation of business process improvement is strongly preferred.

  • The successful candidate will possess the ability to drive and support change management.

  • Strong business acumen, interpersonal skills, a high level of motivation and a self-directed mindset is required.

  • Must possess advanced verbal, written and presentation skills, including the ability to effectively formulate, present and advance business proposals to a wide variety of audiences, including executive leadership.

  • Must possess an intermediate proficiency in Microsoft Word, PowerPoint and Excel. Prior experience with Microsoft Access is preferred.


Primary Location: Rosemont-IL

Schedule: Full-time Shift: Day Job

Job Function: Brand Management

Job Level: Director

Travel: No