US Foods Director, E-Commerce Digital Experience in Rosemont, Illinois
The Director, E-Commerce Digital Experience is responsible for developing US Foods’ e-commerce, mobile and digital marketing strategy to drive sales growth through attracting new business and increasing customer retention
ESSENTIAL DUTIES AND RESPONSIBILITIES
Collaboratively identify and drive the overall e-commerce and digital strategy, partnering with relevant teams across the organization to enhance the online Customer experience, maximize usability, performance and ROI
Build the guiding vision and lead the e-commerce business with Customer insights, clear strategies and articulated tactics
Leverage experience and knowledge of industry best practices and supporting technologies to develop an exceptional digital, mobile and e-Commerce experience for our Customers
Utilize strong business analytics and data to find actionable solutions to Customer and business issues
Drive the prioritization of product enhancements
Develop and manage a testing program to improve the Customer experience
Lead the day to day operations and technology teams to deliver on the e-commerce strategies, Customer experience tactics and achievement of operating metrics and key performance indicators
Responsible for ecommerce functionality including navigation, facets and attributes, site conversion, promotions and merchandising features
Cultivate within the team a strong sense of urgency and importance around the Customer experience
Build cross-functional relationships with Sales, IT, Merchandising, Marketing and Supply Chain teams to deliver the e-commerce channel plan and to improve traffic, engagement and conversion
Support Category Plans and tactic execution as it relates to ecommerce
Work with the Pricing and Promotional team to ensure competitiveness and application of the appropriate level of promotions to drive revenue and margin
Provide regular communication to senior leadership on results against digital plans
EOE Race/Color/Religion/Sex/National Origin/Protected Veteran/Disability Status
Education/Training : Four year college degree in business or related field required. MBA preferred.
Related Experience/Requirements: Minimum 8 years of Web/Digital/E-Commerce experience preferred. Experience within a retail, consumer goods company, Business-to-small Business or manufacturing organization is desired.
Must possess a detailed knowledge of digital strategy and planning in a consumer goods, foodservice or retail environment.
Must possess the ability to work effectively in a matrix environment, collaborating closely across cross-functional teams.
Prior experience in the design and implementation of business process improvement is strongly preferred.
The successful candidate will possess the ability to drive and support change management.
Strong business acumen, interpersonal skills, a high level of motivation and a self-directed mindset is required.
Must possess advanced verbal, written and presentation skills, including the ability to effectively formulate, present and advance business proposals to a wide variety of audiences, including executive leadership.
Must possess an intermediate proficiency in Microsoft Word, PowerPoint and Excel. Prior experience with Microsoft Access is preferred.
Primary Location: Rosemont-IL
Schedule: Full-time Shift: Day Job
Job Function: Brand Management
Job Level: Director