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US Foods Corporate Account Coordinator in Rosemont, Illinois

Join Our Community of Food People!

The Corporate Account Coordinator (CAC) maintains and strengthens relationships with internal/external customers by understanding and responding to their service needs in a timely and effective manner utilizing appropriate resources, as needed.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Assists with high level reporting for assigned customers utilizing our Data Warehouse (Discoverer), Oracle based Business Analytics, Prime, Prism, Merlin, MLM, Access and Excel systems and programs

  • Assists customers with trouble shooting issues identified with reporting, promotions and LTOs, Inventory Management, submission of DCTs, Code Red reporting and other similar processes that US Foods (USF) delivers as a service

  • Acts upon and executes on directives provided by the Corporate Account Executive (CAE) which may include communicating with USF divisions, various USF cross functional area departments and Customer Corporate office

  • Communicates with customers, USF divisions and cross functional area departments to help facilitate the handling of any concerns or issues that arise

  • Generates high-level customer business reviews utilizing various reporting and presentation tools, i.e. Merlin, PowerPoint, Excel.

  • Works closely with Corporate Account Executive (CAE) and Director in the preparation of RFP (Request for proposal) responses, market basket research, analysis and final format and negotiation of contract process

  • Plays a key role in efforts around on-boarding and exiting customer business

  • Receives and maintains record vendor contracts, internal and from customers, and forwards to the corporate Shared Business Services (SBS) department

  • Works with divisions and corporate to ensure correct pricing to the customer; coordinates any audits between divisions and SBS department

  • Serves as a subject matter expert in communication of pricing contracts across the enterprise including SBS team, Replenishment Service Center (RSC) pricing team and divisions via Air Traffic Control (ATC) communications

  • Coordinates across functions with relevant stakeholders on customer recall efforts

  • Serves as a key point of contact for assigned customers and internal partners in a variety of areas including; special orders, route changes, vendor set-up, fuel surcharges, inventory etc.

  • Collaborates with internal stakeholders to ensure disaster plans are aligned and socialized on a regular schedule

SUPERVISION

None

RELATIONSHIPS

Internal: S&S Directors, VPs of National Sales, NS field resources and other functional areas including but not limited to Merchandising, Pricing and Category management and many servicing divisions.

External: Collaborates closely with outside vendors and customers / their associated agencies.

QUALIFICATIONS

Education/Training: Bachelor’s Degree or equivalent experience required. Minimum 3 years relevant work experience required.

Related Experience: Previous experience / success working in customer-facing roles required. Prior experience in Foodservice, distribution or other relevant area strongly desired.

Knowledge/Skills/Abilities:

Required:

  • Proficient in Word, Excel, Outlook, and PowerPoint

  • Ability to multi-task and be a self-starter

  • Excellent written and verbal communication skills

  • Travels up to 10% of the time overnight

Preferred:

  • Experience with Microsoft Access

  • Prior experience utilizing SOUS system and other proprietary CRM/sales/ordering systems preferred

EOE* Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Protected Veteran/Disability Status*

COMMITTED TO PROTECTING OUR CANDIDATES, ASSOCIATES AND CUSTOMERS

We're continually updating our safety procedures and taking every measure to ensure the protection of our candidates, associates and customers. Our workplace safety efforts include using sanitized interview rooms, social distancing, providing masks and gloves and sanitizing truck cab interiors. We also have COVID-19 Wellness Checks for anyone entering our facilities and safety barriers in select locations in our production facilities. To help our customers make it in this challenging time, we’re providing robust support including webinars, one-on-one consults with our experts and detailed reopening materials.

US Foods is proud to have donated $10 million in food to help with COVID-19 relief efforts to help our local communities make it. Learn more here .

US Foods is one of America’s great food companies and a leading foodservice distributor, partnering with approximately 300,000 restaurants and foodservice operators to help their businesses succeed. With 28,000 employees and more than 70 locations, US Foods provides its customers with a broad and innovative food offering and a comprehensive suite of e-commerce, technology and business solutions. US Foods is headquartered in Rosemont, Ill., and generates more than $28 billion in annual revenue. Visit www.usfoods.com to learn more.

US Foods may collect personal information from you in connection with the application process. US Foods complies with the California Consumer Privacy Act of 2018, and its policy may be found here at https://www.usfoods.com/content/dam/usf/pdf/Policies/HR/USFCCPApolicy.pdf .

US Foods, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis prohibited by applicable law.

EEO is the Law poster is available here at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf .

EEO is the Law poster supplement is available here at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCPEEOSupplementFinalJRFQA508c.pdf .

Pay Transparency policy statement is available here at https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp%20EnglishformattedESQA508c.pdf .

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