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Bank of America Merchant Services Business Support Manager-West in Rolling Meadows, Illinois

Merchant Services Business Support Manager-West

Phoenix, Arizona;Las Vegas, Nevada; San Francisco, California; Los Angeles, California; Rolling Meadows, Illinois; San Diego, California

Job Description:

The Business Support Manager (BSM) reports to the Business Support Executive for Enterprise Payments, Small Business Sales and works hand-in-hand with the Region or Site Executive (s). He/she must deeply influence the development of, and ensure effective execution of the business plan and priorities as defined by the business. This role serves as a key integration point for business partners in Sales, Operations, Customer Experience and Human Resources, and acts as a point of contact for the Region/Site Executives on an as-needed basis.

Responsible for client centric culture and performance including region/site variability, associate readiness and role clarity for global organization. Support the design, delivery and deployment of multi-channel processes and strategic learning initiatives, while ensuring the sustainment of adoption.

The BSM collaborates and proactively engages partners in ensuring gaps are identified and plans are developed/executed to close them.

Key Responsibilities :

  • Serves as a member of the Region/Site Leadership Team

  • Facilitation and execution of the SB Merchant business strategy

  • Manage Region/Site leadership routines and meetings (i.e. staff meetings, market visits, offsite meetings, events)

  • Ensure Region Market Managers/Centralized Channel Leaders are executing on roles and responsibilities as required

  • Oversees overall communications for the SB Merchant business in the Region/Site

  • Ensure region adherence to Travel & Entertainment “T&E” and marketing budgets, and appropriate expense management and key people processes

  • Oversees HR, risk and training completion (compliance, new hire and initiative training)

  • Consults with Region Executive to define and facilitate strategies, tactics, measurement and reporting ensuring consistency across the footprint

  • Acts as the key integration point, integrating messaging and determining priorities

  • Ensure efficient and effective delivery of initiatives

  • Integrate and collaborate with leaders to identify gaps and provide integrated coaching

  • Act as a liaison between the Subject Matter teams and front line execution effectiveness

  • Foster effective teamwork and thing strategically as well as tactically while continually seeking sales, service and operations delivery efficiencies

  • Promote region employee engagement and recognition efforts and results

  • Performs other duties as assigned

Required Skills

  • Must have 3-5+ years experience within the financial services industry, small business acumen in communications, operations and business management. Strong business and financial experience

  • Proactively builds trusted relationships with key stakeholders/partners/clients

  • Communicates clearly and effectively at all levels. Demonstrated communications skills, including the ability to distill complex issues into simple, compelling messages in presentations.

  • Ability to create and deliver executive level presentations

  • Highly organized and able to work in a fast paced environment with a willingness and ability to collaborate effectively in a team environment.

  • Ability to lead teams through change, and experience in deploying initiatives which impact the business

  • Projects enthusiasm, optimism, and determination

  • Work history demonstrating a sense of personal accountability to drive execution from start to finish

  • Experience with Microsoft Office Suite including PPT, Excel, Word

  • Travel will be required


1st shift (United States of America)

Hours Per Week:


Learn more about this role

Full time


Manages People: No

Travel: Yes, 20% of the time


Talent Acquisition Contact:

Referral Bonus:

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

To view the "EEO is the Law" poster, CLICK HERE at .

To view the "EEO is the Law" Supplement, CLICK HERE at .

Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

To view Bank of America’s Drug-free workplace and alcohol policy, CLICK HERE .