Dr Pepper Snapple Group Customer Service Representative in Northlake, Illinois
The Customer Service Representative serves as the front line to our external Customer base. The primary responsibility of the Customer Representative will be to provide professional, timely and complete sales service to an assigned Customer base. The Representative will provide Customer specific sales building solutions by leveraging Customer Relations Management (CRM) insights, creating rapport, and effectively translating product features into benefits.
Location:This role is office based at our Northlake, IL manufacturing facility
Position Responsibilities: 1. Plan and execute scheduled outbound telephone sales calls according to DPS processes and standards for an assigned Customer base. Monitor and evaluate assigned Customer call frequencies versus order rates and suggest adjustments to Supervisor when appropriate. 2. Receive inbound telephone call, email, ecommerce, and fax sales orders. Provide Customers with post order confirmation and follow up. 3. Use historical sales data to create quality re-orders. Upsell, and present and sell new items as part of each outbound or inbound Customer sales interaction. 4. Create and maintain rapport and relationships with assigned Customers. 5. Collect and record Customer Relationship Management (CRM) data. Leverage CRM insights and sales history to enhance Customer rapport and to provide account specific sales solutions. 6. Execute sales programs and initiatives, and achieve assigned sales goals. 7. Stay informed on DPS product facts and features. Be able to effectively translate product features into benefits and sales solutions for assigned Customers. 8. Monitor and report lack of sales activity or other unusual Customer sales trends. 9. Evaluate Customers’ Cold Drink Equipment (CDE) compliance and work with Customer on resolution when issues exist. Report issues to Supervisor. 10. Perform efficient and accurate sales order entry. 11. Ensure the accuracy of pricing and Customer Master Data. 12. Provide other, non-selling Customer Service support including: responding to CDE service issues when raised during the sales call, receiving and transferring external Customer Service calls, and providing order delivery feedback when requested. 13. Coordinate sales service with field based Business Development Representatives
Total Rewards We take great pride in offering our people benefits that are competitive. We appreciate hard work, innovative ideas and unending passion, which is why we provide a comprehensive set of benefits and options designed to fit the unique lifestyles of our employees from day one based on eligibility requirements.
The Representative should have a strong desire to serve. They are expected to educate, delight, and retain Customers. Effective Representatives will have a high sales aptitude with strong organization and follow up skills. Additionally, the Telesales Representative should be a skilled communicator with the ability to unlock and understand business needs of retail Customers, translate product features into benefits, overcome selling objections, and provide resolution to Customer inquiries and issues. · High school diploma or general equivalency diploma (GED) · 1 year of Customer Service or Call Center experience in an office environment · Microsoft Office experience with advanced functions of Outlook and Excel · Prior experience with Margin Minder, SAP, or similar systems · Pass a drug test, criminal background, verifiable employment verification, social security, and motor vehicle record check
Dr Pepper Snapple Group, Inc. (NYSE: DPS)is the leading producer of flavored beverages in North America and the Caribbean. Our success is fueled by more than 50 brands that are synonymous with refreshment, fun and flavor. We have 6 of the top 10 non-cola soft drinks, and 11 of our 14 leading brands are No. 1 in their flavor categories. In addition to our flagship Dr Pepper and Snapple brands, our portfolio includes Sunkist soda, 7UP, A&W, Canada Dry, Crush, Mott's, Squirt, Hawaiian Punch, Peñafiel, Clamato, Schweppes, Rose's and Mr & Mrs T mixers.
Dr Pepper Snapple Group is an equal opportunity employer and affirmatively seeks diversity in its workforce. Dr Pepper Snapple Group recruits qualified applicants and advances in employment its employees without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, age, disability, genetic information, ethnic or national origin, marital status, veteran status, or any other status protected by law. Equal Opportunity Employer. Minorities/Female/Disabled/Protected Veteran
Organization: *Packaged Beverages
Title: Customer Service Representative
Requisition ID: 1810102