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Cargill Customer Service Representative in Morris, Illinois

Want to build a stronger, more sustainable future and cultivate your career? Join Cargill's global team of 160,000 employees who are committed to safe, responsible and sustainable ways to nourish the world. This position is in Cargill’s agricultural supply chain business, where we seamlessly connect farming customers with food, feed and industry.

JOB PURPOSE AND IMPACT

The Customer Service Representative will execute a limited scale of customer service activities for our single-site team. In this role you will provide clerical or administrative tasks to help optimize processing complex orders from customers and resolving order or delivery issues.

KEY ACCOUNTABILITIES

  • Perform complex administrative or clerical tasks in support of improvement projects and commitments requiring a basicunderstanding of customer service practices and procedures.

  • Participate in executing customer service strategies.

  • Inform customers about order status, invoices and other standard information needed to complete the sale.

  • Provide administrative and clerical support to maintaining and updating tools or systems and relationships that supports accurate customer demand forecast, as well as other databases related to shipments and inventory management.

  • Handle complex clerical, administrative, technical or customer support issues under minimal supervision, while escalating only the most complex issues to appropriate staff.

  • Other duties as assigned

Relocation assistance will not be provided for this position

If selected for an interview, you will be required to submit signed copies of your last two performance reviews. (A completed e-PMP is considered a signed copy.)

This position is posted internally as well as externally.

MINIMUM QUALIFICATIONS

• High school diploma or equivalent GED

• Minimum of four years of related work experience

• Demonstrated Proficiency in multiple business applications: MS Office, Word, Excel PowerPoint & Outlook

• Able to perform basic calculations and mathematical figures

• Ability to work extended or flexible hours as seasonal workloads require

PREFERRED QUALIFICATIONS

• Bachelor’s Degree in Business or related filed

• Sales experience

• Proficiency level working with and troubleshooting computer systems such as SAP

Equal Opportunity Employer, including Disability/Vet.

At Cargill, everyone matters and everyone counts. Cargill is committed to creating and sustaining an inclusive and diverse work environment where all employees are treated with dignity and respect. As such and in alignment with our Guiding Principles, Cargill's long-standing equal employment opportunity policy prohibits discrimination and harassment against any employee or applicant based on race, ethnicity, color, religion, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, age, disability, pregnancy, genetic information, marital status, family status, citizenship status, veteran status, military status, union affiliation, or any other status protected by law.

Cargill also complies with all applicable national and local laws and regulations pertaining to non-discrimination and employment.

Notice to Recruiters and Staffing Agencies: Cargill, Inc. and subsidiaries (“Cargill”) have an internal recruiting department. Please review this notice.

US Employment Resources: Equal Opportunity Employer, including Disability/Vet.

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