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PNC Mortgage Loan Associate - Home Lending Center (MLO) in Downers Grove, Illinois


Auto req ID:


HR Job Code:

M00001 Mtg Loan Associate-HL(MLO)

Job Profile:

  • Works under the close supervision from supervisor to develop home loan solutions in accordancewith lending guidelines and clients' requirements.

  • Seeks prospective opportunities to retain and/or develop new clients. May manage a portfolio of customer relationships.

  • Develops and prepares loan solutions and identifies products and services options based on customer needs.

  • Collaborates with internal and external stakeholders to complete mortgage transactions. Manages customer pipeline for efficiency.

  • Collects and analyzes customer financial information for multifaceted and/or complex borrowers. Reviews documentation to ensure compliance.

Position City:

IL - Downers Grove

Position Title:

Mortgage Loan Associate - Home Lending Center (MLO)

Line of Business:

Retail Banking - Mortgage Sales

Building Location:

IL417 - Corridors III

Job Type:


Total Hours Per Week:


Job Status:

Full Time

EEO Statement:

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law


IL - Downers Grove


Candidates being considered for this position will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations.

Required Education and Experience:

Roles at this level typically require an Associates or equivalent degree as well as related experience or product knowledge to accomplish primary duties. Typically requires 3+ years experience. In lieu of a degree, a comparable combination of education and experience (including military service) may be considered.

Job Specific Competencies:

Customer Experience Management. - Working Experience

  • Implements the strategies and techniques used to ensure that customers have a positive experience with the organization and its products and services at every touch point.

Effective Communications - Working Experience

  • Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

Decision Making and Critical Thinking - Working Experience

  • Understanding of the issues related to the decision-making process; ability to analyze situations fully and accurately, and reach productive decisions.

Matrix Management - Basic Experience

  • Ability to build and use effective working relationships within own department and across department, functional, and geographic reporting lines.

Mortgage Products - Working Experience

  • Knowledge of and ability to utilize commercial and residential mortgage instruments available in the branch and apply them to specific situations.

Loan Origination - Working Experience

  • Knowledge of the skills, methods and technologies used to process new loan applications; ability to perform loan origination activities while adhering to established policies and procedures.

Financial Analysis - Working Experience

  • Knowledge of and ability to read, interpret and draw accurate conclusions from financial and numerical material.

Scheduling Work and Activities - Working Experience

  • Knowledge of the schedule creation process; ability to develop and maintain a workable schedule to accomplish the overall goals of day-to-day operations.

Selling. - Working Experience

  • Applies knowledge of banking products and services to meet customer needs and enable them to achieve their financial goals. Identifies prospecting approaches to identify potential customers and create opportunities to sell financial solutions and ideas to customers.

Core Competencies:

Manages Risk - Basic Experience

  • Assesses and effectively manages all of the risks associated with their business objectives and activities to ensure activities are in alignment with the bank's and unit's risk appetite and risk management framework.

Customer Focus - Basic Experience

  • Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions, and ability to leverage that information in creating customized customer solutions.

Position Overview:

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. As a Mortgage Loan Officer within PNC's Home Lending Center organization, you will be based in Downers Grove, IL .