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Pitt Ohio Field Support Representative PT in Decatur, Illinois

Description/Job Summary

PURPOSE

To provide general clerical support to Daily Dispatch and drivers. To handle OS&D issues and provide excellent customer service to both internal and external customers.

ESSENTIAL DUTIES

  • Prepare paperwork for launching drivers

  • Answer and direct phone calls regarding tracing, pickups, driver communication, customer service

  • Provide clerical support for Operations

  • Complete daily reports for OS&D, payroll, driver hours, and attendance

  • Contact customers to schedule appointments, residential, and driver collect/COD shipments

  • Communicate with customers concerning Dispatch adjustments, deadlines, and concerns

  • Dispatch pickups to Drivers and answer Driver questions

  • Check in drivers, ensuring their paperwork is intact and complete

  • Collect and review all driver paperwork for accuracy

  • Help educate drivers on proper paperwork completion

  • Enter Driver Vehicle Inspection Report data

  • Scan bills of lading, delivery receipts, manifests, strip sheets

  • Image and index all documents to the central imaging system

  • Work in Imaging Check to ensure all documents have been scanned

  • Perform other data entry as needed

  • Perform other duties as needed

MINIMUM REQUIREMENTS

  • Valid Driver License

  • High School completion or equivalent

  • Computer skills including Microsoft Office

  • Data entry, 10-key and typing experience

  • Detail-oriented, organized

  • Good communication skills- verbal and written

  • Excellent customer service skills

  • Problem solver, self-motivated

  • Ability to multi-task in a fast-paced environment and react to change productively

  • Ability to work in a team as well as individually

  • Excellent attendance

WORKING CONDITIONS/PHYSICAL DEMANDS

  • Primarily sedentary work, which involves sitting most of the time

  • May be occasionally required to exert up to 10 pounds of force and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects

  • The general office environment is favorable; Lighting and temperature are adequate, and there are minimal hazardous or unpleasant conditions caused by noise, dust, etc;

  • Visual Acuity including regular use of items including a computer screen or monitor

  • Manual dexterity is regularly required including fingering, grasping, and typing; manual dexterity includes repetitive motion of the wrists, hands, and fingers

  • Talking and hearing required to communicate with and listen to others to share or receive information; May be occasionally exposed to noise including telephone, office machinery, and conversations of others

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