Comcast Lead Sales Consultant, (Crystal Lake) in Crystal Lake, Illinois

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary:

Responsible for delivering a best in class experience for customers and

employees in our stores. Achieves own goals and acts as an extended

leadership team member for the store. Cultivates relationships with

shoppers and team members with their technology, product, and sales

knowledge. Assists with onboarding and coaching of new team members. Has

developed specialized knowledge/skills in own area. May act as a

resource for colleagues with less experience.

Employees at all levels are expect to:

- Understand our Operating Principles; make them the guidelines for how

you do your job

- Own the customer experience-think and act in ways that put our

customers first, give them seamless digital options at every touchpoint,

and make them promoters of our products and services

- Know your stuff-be enthusiastic learners, users and advocates of our

game-changing technology, products and services, especially our digital

tools and experiences

- Win as a team-make big things happen by working together and being

open to new ideas

- Be an active part of the Net Promoter System-a way of working that

brings more employee and customer feedback into the company-by joining

huddles, making call backs and helping us elevate opportunities to do

better for our customers

- Drive results and growth

- Respect and promote inclusion and diversity

- Do what's right for each other, our customers, investors and our

communities

Core Responsibilities:

- Assumes leadership role with customers and sales consultants sharing

and demonstrating product, service and sales know-how, delivering a

superior experience every time. Fosters and emulates sales excellence,

professionalism, customer engagement and integrity.

- Operates as a sales floor leader ensuring sales floor standards are

met, and observes and coaches sales consultants to deliver a superior

store experience. Identifies coaching and training opportunities, and

partners with key stakeholders to address.

- As needed, steps in to meet or exceed sales quotas for the store in an

accountability-based culture.

- Ensures all customer facing technology is functional to optimize sales

opportunities, store, and employee experiences. Escalates issues to

store management as appropriate.

- As directed by store management, supports daily sales floor

responsibilities including staffing, scheduling, huddle, and dress code

compliance.

- Owns new hire experience including onboarding, training, and

development for technology, tools and process. Consistently strives to

enhance the new hire experience and partners with store management on

key initiatives and ideas.

- Serves as signatory of verification of inventory counts as well as

finance and operational audits in absence of store management.

Identifies inventory count issues and escalates to Store Management as

appropriate.

- Serves as signatory on daily cash management and sales verification

when Store Management is not available.

- Assumes team leadership role with customer service escalations,

employee needs and operational requirements when Store Management is not

available. Supports the cycle count and inventory receiving process in

similar circumstances.

- Audits the execution of store policies and procedures such as

retention, payments, equipment, sales integrity, and revenue assurance

to support a high performing store experience.

- Consistently exercises independent judgment and discretion in

delegated leadership work assigned.

- Regular, consistent and punctual attendance. Must be able to work

nights and weekends, variable schedule(s) and overtime as necessary.

- Other duties and responsibilities as assigned.

Job Specification:

- High School or Equivalent

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- Generally requires 3-5 years related experience.

Comcast is an EOE/Veterans/Disabled/LGBT employer