Bank of America VP Digital Channels Manager in Chicago, Illinois

Job Description:

Act as a CashPro product manager, with ownership on improving client user experience and CashPro adoption.

The following list outlines core functions and role requirements:

  • Manage marketing research strategy across Digital Channels

  • Lead research studies such as Client Satisfaction and Greenwich Digital Channels Benchmarking

  • Analyze market and industry trends

  • Manage client forums, including CashPro Advisory Board and CashPro Advisory Lunch

  • Communicate feedback from clients to provide input on funding prioritizies, usability, effectiveness of commercization, and gaps

  • Define action plans to address client feedback

  • Manage global regulatory and refresh process to ensure compliance

  • Support internal regulatory and OCC audits

  • Lead CashPro SOC audits


  • Must be intellectually curious, and able to analyze and synthesize data across multiple sources

  • Strong detail orientation: Clearly understands data beyond top level analysis. Must be able to conduct deep analysis, identifying and assessing questions stemming from initial data findings

  • Critical thinking/ problem solving skills

  • Strong communication skills: written, verbal, visual presentations and effective listening skills

  • Excellent interpersonal and relationship-building skills with the ability to communicate effectively with senior managers

  • Ability to influence others

  • Must think strategically and make sound judgment calls

  • Excellent organizational and program management skills

  • Proven ability to work in a demanding, fast-paced global environment; must be able to leverage cross-functional teams to deliver results to meet specific deadlines and shift focus with changing priorities

  • Flexible work style to accommodate working with partners across the globe

  • Ability and desire to think creatively to deliver business results both independently and as part of a team

  • Undergraduate degree required. Minimum: BS or BA degree

  • Financial services and/ or banking knowledge and experience


  • Strong analytical skills to address complex issues

  • Ability to work in a team environment and to manage and perform multiple tasks simultaneously

  • Ability to provide creative solutions both independently and as part of a team for unique client needs

  • Knowledge of Treasury Management and digital channels solutions

  • Good understanding or desire to learn new technology

  • Keen eye for market focus, competitive intelligence and awareness

Bank of America will consider for employment qualified applicants with criminal histories consistent with San Francisco ordinance 17-14 and federal law applicable to Bank of America.

Posting Date : 12/04/2018

Location :

San Francisco, CA, 555 California St (CA5705),

Chicago, IL, 135 S LA SALLE ST (IL4135),



  • United States

Travel : Yes, 15% of the time

Full / Part-time : Full time

Hours Per Week : 40

Shift : 1st shift

Assistance for Applicants with Disabilities

Bank of America is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please visit the Applicants with Disabilities page at .

Diversity & Inclusion

At Bank of America, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Frequently Asked Questions

Need to know how to apply online, view a list of your submitted job applications or reset your password? Visit our FAQ at section for answers to these questions and more.