Bank of America Treasury Solutions Support Manager in Chicago, Illinois
The Treasury Solutions Support Manager (TSSM) is responsible for providing overall leadership to Treasury Sales Analysts and for partnering closely with Treasury Solutions Managers to create optimum teaming between analysts and Treasury Sales Officers. Key accountabilities: proactive leadership within the market; management of treasury related initiatives; co-management and inspection of treasury sales process; engagement in key partnerships to ensure flawless end-to-end execution of treasury solutions; recruitment, coaching/development and retention of TSAs; identify and remediate systemic implementation and service issues; senior liaison between sales, service, and fulfillment; create and execute ongoing coverage strategy to ensure optimal gearing; ensure a balance between efficiency and overall quality and client satisfaction. Must be customer and associate focused and have the ability to motivate and create enthusiasm. Excellent communications skills required. Must be a team player who is self-motivated, has a sense of urgency, and looks for process improvements. Manages teams of 23 or more associates in multiple locations, states, and/or markets.
TSSM must identify ways to improve sales analyst efficiency, recognize/implement ways to further automate the TSA role, redeploy excess capacity for revenue generating activities, and possess the skill set to articulate a vision for future role transformation.
Coaching and Development very important:
Manage, coach and develop TSAs
Development of TSAs to take a more active role in the CMP process
Actively help TSAs identify and manage career path
Exposure to treasury management products and services is preferred; prior sales or sales support experience a plus.
Time Management - Skilled in prioritizing tasks and recognizing importance of risk mitigation.
Ability to work well under pressure
Outstanding verbal and written communication skills, to work with varied business partners.
Commitment to the highest standard of customer service.
Strong organizational and partnering skills.
Skilled in using PC applications including Excel, Word PowerPoint and Microsoft Outlook
Posting Date : 03/29/2018
Chicago, IL, 135 S LA SALLE ST (IL4135),
Charlotte, NC, ONE BANK OF AMERICA CENTER, 150 N COLLEGE ST,
- United States
Travel : Yes, 5% of the time
Full / Part-time : Full time
Hours Per Week : 40
Shift : 1st shift
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