Bank of America Treasury F&S Sr Specialist - In-Line QA in Chicago, Illinois
First point of contact for clients submitting implementation requests via email channel for high revenue clients. Handles end-to-end processing for less complex implementation while engaging other business partners as needed. May work with internal business partners to ensure the successful implementation of services. Key Responsibilities - Manage dedicated email inbox, prioritize, client requests, case and implement eligible items; Create a case/package for tracking, monitoring and E2E resolution as applicable; Receive and respond to implementation requests received by email and questions from internal partners; Conduct limited research and respond to client and be able answer questions and inquiries; Utilize the various bank systems to support clients requests.
Responsible for performing in-line Quality review for high risk processes related to treasury service and fulfillment
Must pay close attention to details and develop solid working knowledge of high risk processes and procedures
Comfortable providing feedback, and on the spot coaching where applicable to peers and internal partners
Working knowledge of Microsoft Excel, outlook, and SharePoint site
Great sense of time management with the ability to prioritize current workload throughout the day as needed to meet and exceed service level expectations
2-3 years prior banking experience, knowledge of Treasury Management products, and/or project management experience with proven client interaction abilities.
2-3 years research or operations experience
Comfortable being a client advocate
Able to work independent of direct supervision
Ability to escalate appropriately to resolve client escalations and to meet and exceed client’s implementation timeline
Problem/solving/analyticaland organizational skills
Comfortable excelling in a metric and timeline driven environment
Great interpersonal skills. Positive Attitude. Team Player. Flexible
Willingness to learn and adapt and lead changes as needed
Must have excellent verbal and written communication skills
General PC, Windows, word, power point, Outlook and Excel Knowledge
College degree, preferred
Proven track record of servicing Large Corporate or Commercial Clients
Posting Date : 06/13/2018
Chicago, IL, 135 S LA SALLE ST (IL4135),
- United States
Travel : Yes, 5% of the time
Full / Part-time : Full time
Hours Per Week : 40
Shift : 1st shift
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