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Bank of America Treasury F&S Advisor - Service (Chicago, IL) in Chicago, Illinois

Job Description:

Role Overview:

Primary point of contact for high revenue clients, responsible for day to day servicing of treasury, cash management, card and/or depository products and services of varying complexity. Provides relationship management, servicing and technical assistance to internal business partners to resolve complex, unique client requests.

Key Responsibilities: Receive and respond to requests received by phone, email from clients and internal partners; Perform Quality Assurance functions to ensure high risk processes are completed per procedure; Research complex issues raised by clients working with the banks multiple businesses that are not resolved by first point of contact; Work closely with technical partners both internally and externally to resolve clients issues.

Required skills:

  • 2-3 years prior banking experience, knowledge of Treasury Management products, and/or project management experience with proven client interaction abilities.

  • Comfortable being a client advocate

  • Able to work independent of direct supervision

  • Comfortable leading and hosting moderate to complex project calls with client, sales and operation partners

  • Ability to hold self, sales and operations partners accountable for meeting implementation deadline

  • Ability to escalate appropriately to resolve client escalations and to meet and exceed client’s implementation timeline

  • Problem/solving/analyticaland organizational skills

  • Great interpersonal skills. Positive Attitude. Team Player. Flexible

  • Willingness to learn and adapt and lead changes as needed

  • Must have excellent verbal and written communication skills

  • General PC, Windows, word, power point, Outlook and Excel Knowledge

  • Strong analytical & problem solving skills

Desired skills:

  • Proven track record of servicing Large Corporate or Commercial Clients

  • College degree in Finance or Business

  • 1-3 years of experience working in a call center

Posting Date : 08/12/2019

Location :

Chicago, IL, 135 S LA SALLE ST (IL4135),

  • United States

Travel : Yes, 5% of the time

Full / Part-time : Full time

Hours Per Week : 40

Shift : 1st shift

Assistance for Applicants with Disabilities

Bank of America is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please visit the Applicants with Disabilities page at http://careers.bankofamerica.com/us/applicants-with-disabilities .

Diversity & Inclusion

At Bank of America, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Frequently Asked Questions

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