Bank of America Senior Product Manager Merchant Services in Chicago, Illinois

Job Description:

Develops and manages highly complex products in GCSBB. Ensures that product management effort is integrated with sales, marketing, operations, implementation and customer service. Responsibilities include conducting market research and competitor analyses, determining product pricing, developing short- and long-term strategies/outlooks for assigned product(s), and designing and tailoring products to meet customers' needs. Competencies required include demonstrated strategic planning/product management skills, strong analytical skills with breadth of view, negotiation skills, and 7 to 10 years of related experience.

Job Description:

Help drive Bank of America Merchant Services revenue growth through segment specific strategies and programs.

  • Supports Product Management Executive in managing the day to day business between Bank of America Merrill Lynch International DAC and BofA Merrill Lynch Merchant Services (Europe) Limited.

  • Key focus is providing oversight and end to end management of the International merchant acquiring business, which includes a heavy emphasis on operational aspects of the business process.

  • Multiple facets include of the business from client integration to include on-boarding, legal contract review, understanding payment types, coordinating opening of DDA’s, regulatory review and general risk and compliance impacts.

  • The ideal candidate will successfully demonstrate an eagerness to delve into various project tasks while leveraging ability to prioritize and determine the optimum requirements in support of the business through closure of the project.

  • Engagement with key stakeholders through management routines and executive level reporting.

  • Thorough proactive communication, being an industry expert and advocating for the client, bank team or BAMS team depending on the situation.

  • Facilitate problem resolution and client issues by managing and navigating internally and at Bank of America Merchant Services

Required Skills:

  • BS/BA degree

  • Merchant acquiring experience

  • Ability to manage multiple tasks simultaneously

  • Demonstrates flexibility and openness to new ideas and to change; adapts to changing environments, situations, and job responsibilities

  • Skills to engage in projects which integrate multiple facets of the business and various business partners experience

  • Product execution and operational experience

  • Fundamental understanding of finance/financial performance reporting

  • Ability to communicate effectively with executives; solid executive presence

  • Strong written and oral communication skills

  • Analytical problem solver and the ability to work as an individual as well as a member of a team

  • Ability to develop rapport easily with executives, peers and partners

  • Effective time management and prioritizing skills

  • Ability to demonstrate initiative and problem solving with minor direction

  • Ability to adapt well to change or changing priorities based on the needs of the business

  • Effective organizational skills with ability to manage multiple projects

  • Strong proficiency with Outlook, Word, Excel and PowerPoint

Desired Skills:

  • International Treasury product knowledge, prior sales or sales support experience a significant plus

  • Business Banking, Commercial or Large Corporate client segment banking or treasury experience

  • Managing partner contract expectations around various agreements (overcoming partner objections)

  • A level of understanding in risk and compliance to include an interest in regulatory impacts to the business

  • Understanding of AML tasks

Posting Date : 02/04/2019

Location :

Atlanta, GA, Atlanta Plaza, 600 Peachtree St NE,

Chicago, IL, 225 W WACKER DR (IL9225),

Louisville, KY, 9200 Shelbyville Rd (KY6225),


  • United States

Travel : Yes, 15% of the time

Full / Part-time : Full time

Hours Per Week : 40

Shift : 1st shift

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