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Bank of America Never Down Architecture Standards SME in Chicago, Illinois

Never Down Architecture Standards SME

Charlotte, North Carolina;Richardson, Texas; Chicago, Illinois; Richmond, Virginia; Jersey City, New Jersey; Jacksonville, Florida

Job Description:

This is a senior role reporting into to the Never Down Executive within the Technology Infrastructure Services Organization. The candidate will be responsible for enabling architecture of the full-stack against service level objectives for current, and future technology services. This role will work closely with Never Down Engineering and Operations leads and Enablement Leads, to influence key architecture and Engineering SMEs across GT&O as well as the business to define reliability design patterns and create a low barrier to adoption.

The goal for this leader is to support the assessment and remediation of gaps in reliability within critical information technology components for an Enterprise prioritized list of services, by establishing Never Down Requirements and Design Principles, in order to successfully deliver “Never Down” or fully resilient Services with agreed SLAs to our customers. The Leader must be able to help define architetypes and actionable analysis criteria, to enable a full stack analysis and remediation of critical services. The leader must be able to influence and drive Reliability goals within blended service towers, leveraging additional SMEs to meet the service reliability requirements. This will require close collaboration with the service assessment leads, enablement leads and federated group of SMEs across GT&O

Required Skills:

  • BS degree or higher in IT or related field

  • 10-15 years in technology architecture roles delivering key customer value-based services)– with deep understanding of two or more areas of the technology stack (infrastructure, applications) and working knowledge of others such as data, and a passion for reliability and quality of technology to withstand failures.

  • Solid knowledge of infrastructure technologies including networking, operating systems, database, monitoring systems, and storage solutions

  • Solid understanding of how applications utilize data and infrastructure services to deliver business value

  • Ability to learn and adapt to new technologies, applications, etc. and understand how to assess their operational readiness

  • Operational Experience and Product Development experience a plus.

  • Working experience in a global organization and regulated banking industry

  • Solid understanding of industry practices such as ITIL and Agile desired

  • Strong leadership, management experiences and interpersonal skills

  • Strong technical problem solving, and decision making skills

  • Experience in triage, operational readiness, disaster recovery, or capacity management.

  • Relationship building, and high influence skills

  • Direct experience in Resiliency, business continuity Management and Disaster recovery of Infrastructure

  • Experience in Process Engineering and Digital strategy

Desired Skills:

  • Curiosity: To clearly understand the “why” of what is being delivered, how it is constructed, and who the customer is. A clear underlying understanding of the full stack, as well as the business motivation must be developed.

  • Creativity: The ability to think through ideas and come up with novel ways to tackle a problem is highly valued. Leveraging non-organic engineering assets requires new perspectives and solutions.

  • Perseverance: This role addresses a collection of interrelated projects and work streams in an ever-evolving pursuit and an iterative process of moving closer to the goals on each attempt. Does not frustrate easily and is not afraid of failure.

  • Rapid Learning: Must demonstrate the ability to learn quickly, share lessons learned in a collaborative manner to form a more synergistic method of trial and error and adaptive corrections. Leveraging market research, including the latest published literature will be key.

  • Bias Toward Action : To be able to problem solve and move the cross-functional teams for the Never Down objective forward continuously and with pace.

Core Technology Infrastructure Organization:

  • Believes diversity makes us stronger so we can reflect, connect and meet the diverse needs of our clients and employees around the world

  • Is committed to building a workplace where every employee is welcomed and given the support and resources to perform their jobs successfully

  • Wants to be a great place for people to work and strives to create an environment where all employees have the opportunity to achieve their goals.

  • Provides continuous training and development opportunities to help employees achieve their career goals, whatever their background or experience.

  • Is committed to advancing our tools, technology, and ways of working to better serve our clients and their evolving business needs.

  • Believes in responsible growth and is dedicated to supporting our communities by connecting them to the lending, investing and giving them what they need to remain vibrant and vital.

Provides comprehensive solutions to complex problems or needs. Leads major projects, programs or processes with significant business impact involving cross-functional teams. Influences strategic direction and develops tactical plans. Associates in the Service Delivery function are responsible for Relationship Management / Account Management of a client / business area in all information technology activities. The role requires one to be a proactive and strategic business partner in an IT environment striving to meet current and anticipated business objectives. The relationship manager serves as a single point of contact for the client and must be capable of managing initiative-based portfolios in a multi-matrixed environment. They are also the escalation point for unresolved problems, complaints and complex service requests. Key skill sets include

the ability to execute a portfolio using consulting skills and conflict resolution, proactively drive innovative business solutions, and use technical, enterprise, and business knowledge to work across structures to meet customer needs. Associates in this job code do not manage people.


1st shift (United States of America)

Hours Per Week:


Learn more about this role

Full time


Manages People: No

Travel: No


Talent Acquisition Contact:

Referral Bonus: