Accenture Network Team Manager in Chicago, Illinois

Title: Network Team Manager Location: USA-Midwest Job Number: 00572466

Join Accenture and help transform leading organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture, and make delivering innovative work part of your extraordinary career.

People in our Client Delivery & Operations career track drive delivery and capability excellence through the design, development and/or delivery of a solution, service, capability or offering. They grow into delivery-focused roles, and can progress within their current role, laterally or upward.

Job Description

Network Services develops skills that involve planning, deployment, support and management of data, voice and video network infrastructure for Enterprise IT Operations or service providers upon which business applications are built.g, deployment, support and management of data, voice and video network infrastructure for Enterprise IT Operations or service providers upon which business applications are built.A professional at this position level within Accenture has the following responsibilities:

  • Identifies, assesses and solves complex business problems for area of responsibility, where analysis of situations or data requires an in-depth evaluation of variable factors.

  • Closely follows the strategic direction set by senior management when establishing near term goals.

  • Interacts with senior management at a client and/or within Accenture on matters where they may need to gain acceptance on an alternate approach.

  • Has some latitude in decision-making. Acts independently to determine methods and procedures on new assignments.

  • Decisions have a major day to day impact on area of responsibility. Manages large - medium sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture.

Displays leadership and authority with proven ability to lead others under pressure. Ensures that all the client deliverables occur in accordance with the statement of work and service level agreement with client(s). Coordinates the delivery of services from the associated technical and service control teams, ensuring a cohesive, high quality operation. Manages numerous, complex projects requiring high level capabilities with minimal supervision.

Job Responsibilities:

  • Role requires management of network operations and build functions through a global delivery team of 30 resources

  • Candidate will manage a large network infrastructure estate and work in close collaboration with various technology teams and internal/external stakeholders

  • Candidate must be able to demonstrate agility in supporting/adjusting to shifting business priorities

  • Must be able to follow strategic direction of senior management and act independently to make decisions that will have a major impact on day to day operations and area of responsibility

  • Operational aspect of the role requires the ability/experience to assist network operations team in interpreting/troubleshoot service impacting incidents, across a 24 x 7 business window

  • Ensuring compliance with security standards and process framework; driving adherence to incident/change/problem processes is central to the role

  • Build aspect of the role requires the candidate to align resource(s) to new and ongoing projects and related activities basis skill-set and availability

  • Development of technical skills of team members, providing timely feedback along with regular coaching are key attributes of this role


Basic Qualifications:

  • Minimum of 10 years experience of Information Technology experience in Operations or Delivery roles.

  • Minimum of 7 years of experience in Networking.

Preferred Skills:

  • Technical aptitude and broad IT experience with technology depth

  • Previous technology engineering, troubleshooting and Network systems administration experience with firewall (Cisco/Check Point), switching/routing (Cisco), load balancers (F5) and NSX

  • Experience in Service Delivery operation in a large enterprise or outsourcing provider; knowledge/exposure of the business sensitivity of an aviation services provider to network related outages is highly desirable

  • Strong customer and vendor relationship management skills

  • Excellent English oral and written communication skills with the ability to speak and write at executive and business levels

  • Ability to communicate at the client, senior leadership and business stakeholder levels

  • Effective facilitator directing teams toward rapid resolution of complex issues

  • Strong people skills - negotiation, listening, with the ability to work effectively with all levels of the organization

  • Strong analytical, organization, multitasking and prioritization skills

  • Able to fulfill the required Work Type, Location and Hours requirements

  • ITIL understanding or v3 Foundation course specifically Service Transition, Service Operation and Continual Service Improvement

Professional Skill Requirements

Proven ability to build, manage and foster a team-oriented environment Proven ability to work creatively and analytically in a problem-solving environment Desire to work in an information systems environment Excellent communication (written and oral) and interpersonal skills Excellent leadership and management skills

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status).

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Accenture is a Federal Contractor and an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.

Equal Employment Opportunity

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

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