Accenture Front-Desk Receptionist / Location Services Analyst - Detroit in Chicago, Illinois

Title: Front-Desk Receptionist / Location Services Analyst - Detroit Location: USA-Midwest Job Number: 00576916

Organization: Corporate Functions/Workplace Management & Solutions

Location: Detroit, MI

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 435,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at at .

People in the Corporate Function career track contribute to the running of Accenture as a high- performance business through specialization within a specific functional area, and grow into internally focused roles by deepening their skills and/or developing new skills within an internal functional area.

Workplace Management and Solutions professionals provide space and service support solutions for all Accenture people and businesses globally, running Accenture's workplace as a robust business function leveraging Accenture's business and technology strategies.

Job Description

The Location Services Analyst independently carries out all the services in his/her area(s) of responsibility. This role is responsible for a wide range of services that include: reception, internal and external customer support, mail/shipping responsibilities and general administrative support. There is a huge focus on technology with this position. The LSA prepares and maintains conference rooms for executive meetings, uses an on-line tool to reserve meeting space, manages internal distribution lists, assists clients with guest badges and assists others as needed. Additional duties may include: time/expense reporting and reconciliation, invoice duties and projects in MS Office. The majority of the daily tasks will be completed independently according to office guidelines and/or under general supervision. The LSA will also provide customer support with individualized attention, accurate information, efficient service and timely follow-up.

The LSA is responsible for a wide range of services on a daily basis that include: greeting guests, assigning/confirming meeting space, arranging for catering, and equipment for meetings and general meeting preparation. The LSA will stock general office supplies and maintain appearance of general use areas (e.g., copy room, coffee/vending areas, etc.). The LSA may also provide technical support for AV equipment and perform administrative duties according to location guidelines. The LSA is responsible to coordinate/arrange basic office equipment repairs and maintenance with service providers. The LSA may also be responsible to carry out instructions for security, fire, health and safety guidelines.

This role will be located at the Accenture Detroit Corporate Office: 3000 Town Center, Suite 2400, Southfield, MI


Basic Qualifications:

  • High-School Diploma or equivalency

Preferred Qualifications:

  • Bachelor’s Degree

  • Appropriate technical skills (familiarity with MS Office Suite and demonstration of ability to learn new platforms/technologies)

  • 4 years of customer service experience

  • Intermediate to advanced skills in Microsoft Word, Excel, PowerPoint & Outlook

  • SharePoint skills are desireable

Professional Skills:

  • Critical thinking skills – able to multi-task

  • Proactive, self-starter

  • Forward thinking

  • Embraces & thrives on change

  • Seeks out challenges and opportunities to grow

  • Passionate about learning

  • Communicational skills

  • Problem-solving skills

  • Takes Initiative

  • Good communication skills (written and oral)

  • Good organizational, multi-tasking, and time-management skills

  • Responsive, flexible, adaptable

  • High level of professionalism

  • Passionate about customer service

  • Good interpersonal skills

  • Comfortable with technology

  • Positive attitude and professional appearance

  • Demonstrated leadership in professional setting; either military or civilian

  • Demonstrated teamwork and collaboration in a professional setting; either military or civilian

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Accenture is an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.

Equal Employment Opportunity

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Job: Workplace Management & Solutions