Bank of America Digital Channels Manager in Chicago, Illinois
Act as a Digital Channels Product Manager for the Reporting suite of products.
Core function and role requirements:
Co-manage CashPro Reporting product capabilities across digital channels (CashPro Online, CashPro Mobile, CashPro Connect, CashPro API)
Interact with clients to gain insights related to business needs and to provide product training
Define a future simplified CashPro experience to address client feedback and to better enable clients to transition to CashPro as relationships deepen across treasury solutions
Contribute to analysis and recommendations related to a new channel billing structure
Participate in data collection and analysis to measure baseline client servicing behavior and ongoing adoption of online solutions within the suite of CashPro capabilities
Define a product roadmap for CashPro Reporting, incorporating current and future capabilities, including greater data insights
Represent the Digital Channels line of business during production support.
Facilitate management routines around the product financial life cycle, inclusive of revenue and total cost of ownership (TCO)
Must be intellectually curious
Strong detail orientation: Clearly understands data beyond top level analysis. Must be able to conduct deep analysis, identifying and assessing questions stemming from initial data findings
Strong communication skills: written, verbal, visual presentations and effective listening skills
Excellent interpersonal and relationship-building skills with the ability to communicate effectively with senior managers
Ability to influence others
Must think strategically and make sound judgment calls
Excellent organizational and program management skills
Proven ability to work in a demanding, fast-paced global environment; must be able to leverage cross-functional teams to deliver results to meet specific deadlines
Flexible work style to accommodate working with partners across the globe
Ability and desire to think creatively to deliver business results both independently and as part of a team
Technical skills: Tableau, AI, PowerPoint, Excel, Word, Access, SharePoint
Undergraduate degree required. Minimum: BS or BA degree; Business, Engineering, or Computer Science degrees preferred
Critical thinking/ problem solving skills
Financial services and/ or banking knowledge and experience
Requirements definition and data mapping
Ability to work in a team environment and to manage and perform multiple tasks simultaneously
Ability to provide creative solutions both independently and as part of a team for unique client needs
Knowledge of Treasury Management and digital channels solutions
Strong influencing capabilities based on knowledge and experience
Bank of America will consider for employment qualified applicants with criminal histories consistent with San Francisco ordinance 17-14 and federal law applicable to Bank of America.
Posting Date : 03/29/2018
San Francisco, CA, 555 California St (CA5705),
Chicago, IL, 135 S LA SALLE ST (IL4135),
New York, NY, BANK OF AMERICA TOWER, ONE BRYANT PARK,
Charlotte, NC, ONE BANK OF AMERICA CENTER, 150 N COLLEGE ST,
- United States
Travel : Yes, 15% of the time
Full / Part-time : Full time
Hours Per Week : 40
Shift : 1st shift
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