Bank of America CI611 – Treasury F&S Sr. Specialist – Service in Chicago, Illinois

Job Description:

First point of contact for inquiries received from high revenue clients via email or phone channel. Responsible for reading, analyzing and/or determining appropriate handling and resolution of requests. Requests consist of treasury, cash management, card and/or depository products. May work with internal business partners to provide resolution to client inquiries, issues, and/or technical support. Key Responsibilities - Receive and respond to requests received by email or phone; Provides resolution for requests received via phone or email; Interacts continuously and deepens relationships with internal business partners as well as clients to further enhance client delight; Conduct limited research and respond to client and be able answer questions and inquiries; Utilize the various bank systems to support clients requests.

Required skills:

  • 1+ years of experience working with customers.

  • 1+ years of experience handling difficult situations with customers.

  • Intermediate proficiency (1-3 years of experience) in written (including grammar and spelling) and verbal communications

  • Comfortable receiving ongoing performance feedback and coaching.

  • Ability to engage with customers, begin a conversation, build rapport, and handle objections.

  • Comfortable receiving ongoing performance feedback and coaching.

  • Comfortable with ongoing change and learning new technology/processes.

  • Ability to analyze and resolve customer inquiries.

  • Ability to provide a positive customer experience through creative solutions.

  • At least an intermediate ability in computer skills.

  • Ability to navigate multiple computer systems while interacting with the customer.

Desired skills:

  • 1-2 years of experience in the Banking/Financial industry.

  • 1-3 years of experience working in a call center.

Posting Date : 05/15/2018

Location :

Chicago, IL, 135 S LA SALLE ST (IL4135),

  • United States

Travel : Yes, 5% of the time

Full / Part-time : Full time

Hours Per Week : 40

Shift : 1st shift

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