Accenture Supplier Relationship Specialist in Chicago, Illinois

Title: Supplier Relationship Specialist Location: USA Other Locations: USA-Northeast Job Number: 00518211

The Company:

Join Accenture and help transform leading organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture, and make delivering innovative work part of your extraordinary career.

Accenture people build careers in four different areas of our business: Consulting, Technology, Outsourcing and internal Corporate Functions. Each area offers a unique career experience and a compelling mix of work and training opportunities, work environment and structure for career progression.

Outsourcing professionals work on projects across a range of business processes, business applications and information technology. They may provide technology services, such as application management, infrastructure management and systems integration, or they may deliver business process outsourcing services, including finance and accounting, procurement and human resources. Depending on the role, Outsourcing professionals may be based at a client’s office or in one of Accenture’s 50 delivery centers around the world.

The Position:

The Supplier Relationship Specialist (is a dynamic role responsible for helping lead pieces of our Procurement SRM offering to our internal and/or commercial Procurement Business Process Outsourcing (BPO) clients. Within the role, there are 3 primary groupings of responsibilities corresponding to the different “jobs” the Specialist may be asked to perform:

  • Supplier Manager (SM)

  • Client Program Lead (CPL)

  • SRM Consultant (SRMC)

Currently we are looking for a Supplier Manager to support our North America (NA) Contractors (Cx) category team to provide SRM support for the Cx NA suppliers. The role focuses on optimizing performance of our Preferred Suppliers (25) in order to effectively deliver results to our internal teams.

Essential Duties and Responsibilities:

The Supplier Manager job is unique to the internal Accenture client and has responsibilities for managing 1 or more strategic supplier relationships. These suppliers are typically core to Accenture Operations commercial offerings (e.g. HR BPO, Supply Chain BPO, Procurement BPO, etc.) or our corporate functions (HR, Contingent Labor, etc.). In this role, you will be responsible for:

  • Managing the supplier relationship across in-scope SRM services including Performance Management, Risk and contractual compliance, Buying Support and Financial Management including

  • Facilitating quarterly performance reviews

  • Working with the business leads and supplier to agree to action plans for low performers and suggesting actions when suppliers are non compliant,

  • Issue Escalation Management

  • Client and supplier stakeholder management

  • Scorecard design and development

  • Supplier continuous improvement

  • Savings realization

The Client Program Lead position is for both internal and commercial clients. In this job, you will be responsible for:

  • Day-to-day SRM delivery responsibility (scope, timeliness, quality, costs, savings) across all in-scope services and suppliers for 1 or more clients

  • Account Management and Front office (aka Practice) relationship management and coordination

  • Status reporting

  • Back-office coordination and management

  • Facilitating any required Supplier Segmentation activities

  • Providing SRM subject matter expertise to Front and Back Office functions

  • Collaboration with Supplier Managers, Backoffice and support resources

The SRM Consultant job is primarily for the internal client. In this job, you will generally have the following responsibilities:

  • Executing a mixture of SRM activities across suppliers for 1 or more internal client customers (e.g. travel, HR, facilities, etc.)

  • Conducting as-is vs. to-be SRM activity analysis and identifying the gaps,

  • Proposing and drafting to-be governance models,

  • Preparing for and helping facilitate “umbrella” governance activities

  • Conducting spend/SUMP Analysis,

  • Conducting contract reviews and analysis for potential compliance activities.

  • Helping lead performance scorecard and/or survey development,

  • Helping lead creation of SRM leadership Dashboard’ and Risk Assessment Reporting,

  • Supporting conduct of SRM Overview sessions and guidance and help maintain the SRM Handbook for training of local teams and stakeholders.


Required Qualifications:

  • Bachelor's degree

  • Minimum 6 years’ experience in Supplier Management experience, Procurement experience and/or experience in a supplier operational capacity

  • Minimum 2 years business operations management

  • Minimum 2 years of Project Management experience

  • Minimum 2 years of experience working with virtual teams

  • Minimum 2 years of experience in client facing roles – directly responsible for delivering on significant pieces of scope, quality, budget, resources, and schedule

  • Minimum 2 years of experience and demonstrated ability to review and understand supplier agreements, standard T&C’s, and their relationship to commercials

  • Minimum 2 years of experience authoring and/or leading the review of key, post sourcing, contractual documents such amendments or Statements of Work

Preferred Qualifications:

  • Strong communication skills – ability to drive effective communications with senior internal leadership and suppliers

  • Knowledge of Contingent Labor category

  • Strong Issue escalation management experiences and skills

  • Proven experience working with and influencing multiple stakeholders including senior leadership

  • Proven ability to work creatively and analytically in a problem-solving environment

  • Demonstrated ability to proactively and independently lead delivery of operational activities

  • Project management skills

  • Quality Program experience

  • Proven negotiation skills

Professional Skills:

  • Proven experience working with and influencing multiple stakeholders including senior leadership

  • Knowledge of contingent labor category and/or experience in or ability to research and understand additional categories as assigned

  • Strong communication skills – ability to drive effective communications with senior internal and client leadership

  • Proven ability to work creatively and analytically in a problem-solving environment

  • Demonstrated ability to proactively and independently lead delivery of operational activities

  • Ability to drive or support transformational change

  • Solid multi-phase project management skills

Travel Requirements:

  • This position may require travel of up to approximately 10% to supplier related meetings depending on SRM demand

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status).

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Accenture is an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.

Equal Employment Opportunity. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Accenture is committed to providing veteran employment opportunities to our service men and women.

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