Bank of America Sales Support Manager – Middle Market (Chicago) in Chicago, Illinois
Provides overall leadership to the sales support team servicing multiple market level client teams. Leads day-to-day administrative and operational support as key member of the market leadership team, and acts as liaison with various business partners to ensure client and associate satisfaction. Manages a team of 15 or more associates in multiple locations, states, and/or markets. Reports to the Regional Sales Performance & Support Executive. Key Accountabilities include: 1) Manages Sales, Client Satisfaction and Operational support activities provided by Commercial Support Specialists (CSS). Includes managing and overseeing day-to-day Client Management Process (CMP) sales support activities including prospecting support, Navigator input and integrity, pitch book content collection, preparation of client team meeting agendas and communication of CMP-related events and follow-up activities. 2) Manages day-to-day administrative and business support activities provided by Administrative Assistants (AA). Includes management and oversight of day-to-day operational business support activities, including routine office management activities, as well as more complex duties including associate and client meetings and events, reports preparation and production, etc. 3) Responsible for operational risk, audit, and compliance requirements including managing the fraud process from end to end; maintaining close partnership and working relationship with the Fraud unit; reduces and controls Non-Credit Losses 4) Liaisons with key partners and is responsible for continuous process improvement. Manages relationships with key partners (e.g.: Client Delivery and Service, Product Delivery, etc..) to ensure optimal effectiveness.
5-10 years of successful management and leadership experience in leading a team enabling sales activities.
Strong ability to coach, motivate and develop team.
Influence management,relationship-buildingand conflict resolution skills
Demonstrates solid business acumen and data analytic abilities in support of sales activities.
Strong written and verbal communication.
Bachelor’s degree required
Knowledge of Global Commercial Banking businesses and CMP
Posting Date : 08/29/2017
Chicago, IL, 135 S LA SALLE ST (IL4135),
- United States
Travel : Yes, 10% of the time
Full / Part-time : Full time
Hours Per Week : 40
Shift : 1st shift
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