Accenture Mobilization Technology Architect - TSS in Chicago, Illinois

Title: Mobilization Technology Architect - TSS Location: USA-Midwest Job Number: 00516206

Career Track: Client Delivery & Operations

Role: Mobilization Technology Architect

Location: USA - Remote

The Mobilization Technology Architect defines technical requirements and develop designs to support defined business requirements on the ServiceNow platform. This includes architecture components selection, define design patterns, and principles, participate in detailed design and code reviews. Mobilization Technology Architect may also review existing applications and provide recommendation for improvements and enhancements. Serve as point of escalation for development and technology operations teams.

The role may require interfacing with other architects, delivery/account teams, and BPO leadership to define and validate requirements, contribute to business case development, and develop application roadmap to support BPO strategic visions.

Role Description:

We count on your experience, knowledge, and leadership skills when you support our Mobilization Technology Architect. You will support our BPO Sales and Solutioning Team as the responsible Technical Architect in complex pre-sales/RFP processes involving ServiceNOW technologies and/or other BPO technologies. Key activities include

  • Directs quality work efforts and individuals

  • Makes independent decisions in area of responsibility

  • High degree of accountability for client/BPO leadership satisfaction or relationship

  • Leads/manages medium to large work effort and/or team

  • Design technology solution for BPO offering including application technical requirements gathering, integration design and technology solution design

  • Create Technology Solution Blueprint following Accenture Delivery Architectures principles and/or industry best practices. Select components, design patterns and develop architecture principles for development teams.

  • Develop proof-of-concept prototypes for development team.

  • Provide technology leadership to development teams and technical operations team.

  • Build strong customer relationships. Manage expectations at all levels, including clients, BPO leadership, and BPO delivery teams.

  • Contributes to creation of Technology for Operations standards and reference architecture

Qualifications:

Basic Qualifications:

• Minimum of 4 years of experience with Solution Architecture or Business Consultant in a client facing capacity

• Minimum of 4 years of experience with ServiceNow Administration

• Minimum of 3 years of experience with Designing and Deploying Voice Systems

Professional Skill Requirements:

• ServiceNow System Administration Certification desired

• Ability to be flexible and work analytically in a problem-solving environment

• Excellent communication (written and oral) and interpersonal skills

• Strong coaching and project management skills

• Strong organizational, multi-tasking, and time-management skills

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status).

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Accenture is an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.

Equal Employment Opportunity

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Job: Business & Technology Integration