La Quinta Inns & Suites Business Travel Sales Manager in Chicago, Illinois
Requirements include the maintenance and continuous growth of current accounts, prospecting and cold calling on prospective new accounts, strengthening relationships with both internal and external customers, and meeting and exceeding budgeted revenue goals.
Complete weekly sales calls:
Guidelines: Total of 10 Outside Meetings or Site Tours, 20 Prospecting Calls, 8 Thank you /follow up calls.
Minimum of 20 new contacts per week to be made via either outside calls or phone prospecting. (including new contacts made at existing accounts)
Focus on meeting and exceeding monthly budgets.
Focus on all market segments, with emphasis on growing weekend business (Corporate/SMERF/Tour and Travel).
Have a comprehensive knowledge of the market and maintain a strong backyard sales presence. Know what businesses are present in a 5-block radius.
Be familiar with competitor hotels and selling strategies. (Rates, Amenities, Service & Product).
Implement results driven account/ hotel specific SMART (Specific, Measurable, Accountable, Realistic, Timely) action plans.
Return phone calls and respond to leads within the same business day.
Fully qualify all accounts to analyze requirements, needs and care abouts.
Conduct hotel tours and entertain qualified potential clients in accordance with company and property policies.
Participate in industry and civic organizations and functions representing sales opportunities for the hotel.
Partner with the Global & Regional Sales Managers on strategies to move market share and grow assigned accounts that impact the hotel.
Build strong relationships with the General Manager, departments and staff to create an “everyone sells” philosophy.
Use the Director of Sales, Director of Regional Sales and Vice President of Sales as resources as needed.
Enter all account information and activities in Salesforce.
Work as part of a team. Offer to deliver proposals/contracts and make personal calls on behalf of team members.
Communicate with Revenue Management to ensure pricing is appropriate to achieve RevPAR growth.
Use the Director of Sales, Director of Regional Sales and VP of Sales as a resource.
Work as part of a team. Promote open communication within all departments and provide an open door policy.
Strong oral and written communication skills.
Excellent presentation and negotiation skills.
Demonstrated customer service and orientation.
Flexibility, reliability, creative problem solving and strategizing skills required.
Lead referral to other properties, Global Sales and Regional Sales Managers for accounts that have travel to multiple markets.
Accurately communicate details on groups/accounts to other operating departments as needed.
Understand the hotel’s operations, including room types, meeting capacities, services, features and benefits.
Sales Administration/Time Management:
Excellent time management skills and ability to handle multiple priorities.
Observe prime selling time (9:00am – 12:00noon and 1:00pm – 4:30pm daily) and use “ideal sales day” as a guide.
Attend scheduled meetings
Company conference calls as scheduled
Sales training as scheduled
Monthly one-on-one meetings with Director of Sales
Daily morning manager’s meeting
Weekly business review calls
Generate PRA’s or designated sales contracts for new business
Become proficient with all computer systems and reporting functions.
Maintain accurate, detailed and organized files/contracts on all events, customer inquiries and bookings.
Physical, Mental and Environmental Demands:
May be required to do moderate lifting or carrying.
Capable of working in a fast paced environment and in stressful situations.
Must respond to multiple task interruptions.
Provide service to internal and external customers in a professional and courteous manner.
May be required to sit or stand for long periods of time.
Must be able to travel to attend training, potential sales trips or trade shows to maximize the generation of sales and revenues.
May require working a varied schedule including nights and weekends.
LQ Management L.L.C. provides equal employment opportunities to applicants and employees without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, protected veteran status, or disability.
Title: Business Travel Sales Manager
Requisition ID: 170000TD